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F.A.Q

Got A Question?

The fastest way to get a response from our Support team is always to email
mate@hireamate.co.nz . You can call us on 0800 243 662 however it isn’t always manned. We check voicemails daily.

We currently service Auckland.

If you live particularly far out of the CBD we recommend checking with us before making your booking, to avoid being disappointed (availability in your area is dependent on cleaners operating in surrounding suburbs).

Yes we do! Just head through our booking system and select this option.

Hire A Mate also offers a full “HOUSE WOF” that is recognized by Ministry of Housing NZ and gives your place accreditation that it is safe to inhabit.
We offer this at no extra cost with a house wash.

You’ll be allocated experienced deep clean specialists, who guarantee the work done on the checklist here will pass any landlord inspection, or they’ll come back and put it right.
A deep clean covers any end of the tenancy, start of the tenancy, home pre-sale, home post-sale and spring clean.

Yes, the cleaners do bring their own equipment as well as a full kit of Chemmate supplies.

Normal cleaning hours are 7am to 7pm, 7 days a week. Please allow up to 30 minutes for your cleaner to arrive.

We trust all of our cleaners, that’s why we ensure they are mates. All of our mates have been interviewed face-to-face, had background checks, have insurance, and have gone through a rigorous training and onboarding process.

Not if you don’t want to be, we will arrange all the details beforehand. If you are, say hi mate!

We endeavor to give you the same cleaner for every recurring cleaning job. There are instances where a replacement cleaner may be required (for instance, when your regular cleaner goes on holiday). You’ll be able to see in advance who is coming to clean your place.

Regular cleaners only pertain to weekly or fortnightly recurring bookings. For one-off and monthly cleans, we cannot guarantee the same cleaner you had before. If you request the same cleaner you had previously, we’ll try our best to assign them, but there are no guarantees as cleaner schedules fill fast with weekly and fortnightly cleans.

In most instances, this is hard for us to arrange. There is usually a minimum of three days required between a booking and a job being performed. You can always contact us though, and we’ll see what we can do!

One of the ways we continually improve the quality of the service provided is through customer feedback. After a job has been completed, you will be able to leave feedback on the work performed. We may share it with the cleaner for training purposes but won’t post it publicly without your permission.

Hire A Mate on you to provide us with an accurate description of your property and will create a time estimate based on an average regular clean for it. If the cleaner arrives at a cleaning site and the work is considerably different than what has been paid for, they will contact Hire A Mate and a Customer Support Representative will contact you to discuss. If the cleaner fails to complete the work in the time required, then please contact us and we can arrange for your cleaner to be changed for future jobs.

Well here’s the thing, we love the DIY attitude and encourage it. We provide a full range of all the eco-friendly cleaning equipment used by our contractor’s checkout chemmate.co.nz for more!

Our booking process will ask you a series of questions about your house and what services you require. From this, we’ll provide an instant time estimate based on averages around your described house size and cleaner quotes. If you have a particularly big job then you can add additional time when booking.

You can change most things about your booking in your Hire A Mate Account. You can make any changes without incurring a cancellation fee if you give us more than 24 hours notice. If you make any changes between 24 and 2 hours of your booking, you will be charged a cancellation fee of $25. Cancellations made within 2 hours of the booking will not be eligible for a refund.

Because you are booking online you will only be charged the amount at the time of the booking. You can pay and add extra services prior to a cleaning. All bookings have a time component that a cleaner will adhere to. If more time is required to complete a job to your satisfaction you can add more time for future cleans.

Mate, how long is a piece of string? Put all the details into our booking system, and we can give you a near exact estimation. We average this out, and the more you book the cheaper it becomes. there is a $20 flat single clean fee.

You are charged at the time of booking, and if you book a repeating clean then any future jobs will be charged 7-9 days prior to the job depending on the frequency of your cleans.

You can pay by credit card or debit card at the end of the booking process. All payments are processed in real-time and are fully encrypted. Alternatively, all of our Mates have the ability to pay on completion.

Booking is easy with Hire A Mate! Just select ‘Home Cleaning’ from the homepage of Hire A Mate and then go through the easy-to-use booking engine and a qualified cleaner will be round to clean your house! Alternatively, just click HERE.

Of Course. All Hire A Mate cleaners are covered by a $5,000,000 general liability insurance policy. Note: the policy is subject to a $3,000 excess that the contractor is liable for.

Hire A Mate is an online marketplace that helps link people seeking home services with local professionals. We offer the best service for bespoke cleaning needs. We offer a full booking engine that collects the information we need about your job and we allow suitable professionals in your area to accept the work. Being fast, reliable, and cost-effective, we’re confident that Hire A Mate takes the stress out of finding professionals for your household, leaving you to worry about whats important.

No! Were Mates, that have found the quickest solution to a common problem. Traditional cleaning agency hires cleaners as employees, and you have to search for local cleaners in business directories or online. Calls, emails, visits for quotes, difficulty paying. Finally, you’ll have a cleaner who you know nothing about. All this takes you and the cleaning company time, which you pay for.

Hire A Mate approaches this process differently using technology to drive your cleaning needs into a system that allows you to book, pay, and be served by qualified independent cleaners that are always fully background checked, interviewed face to face, trained, and insured.

By eliminating many overheads in traditional cleaning companies and instead focusing on better service, we are able to provide you an easier way to have a cleaner home at a lower price.

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